HONE packages can differ in format and preparation. The cancellation, rescheduling, and refund terms shown at checkout or confirmed in writing before payment are the terms that apply to your purchase. Do not complete a purchase until those terms are clear to you.
Before a session
Contact your assigned coach or the official HONE Discord as soon as possible if you need to cancel or reschedule. Whether a payment can be refunded or credited depends on the written notice window for your package and whether preparation or other package work has already begun.
Packages and completed work
Completed sessions and work already delivered are not treated as undelivered services. Any refund or credit for the unused portion of a package is determined by the package-specific written terms and applicable consumer law.
If HONE cancels
If HONE cannot deliver a booked session, we will offer a reasonable reschedule. If no reasonable reschedule can be agreed, the payment for the undelivered session or undelivered portion will be returned.
Technical issues and disputes
Tell the coach promptly about a technical problem so the session can be paused, rescheduled, or otherwise resolved fairly. For a billing or service concern, contact HONE through the official Discord linked in the footer and include the booking details.