This policy explains how HONE collects and uses information when you visit this site, apply for coaching, or use a coaching workspace.
Information we collect
A coaching application may include your name, Discord username, game, rank, role or heroes, availability, coaching preference, goals, and an optional VOD or replay link. During coaching, we may also keep scheduling, session, progress, match, training, and coaching-note records that are needed to provide the service.
Our hosting provider may process ordinary technical information such as an IP address, browser details, request logs, and security or rate-limit data.
How we use information
We use this information to review applications, match players with coaches, contact applicants, deliver and improve coaching, maintain coaching records, secure the service, and meet legal obligations.
Where information goes
The site and saved application records are hosted through Netlify. A Discord notification containing application details is sent to the private coaching inbox after an application is saved. If you open a third-party booking, payment, video, or community link, that provider processes information under its own policy.
Retention and choices
We retain application and coaching records for as long as reasonably needed for follow-up, service delivery, recordkeeping, safety, and dispute resolution. You may ask us to correct or delete information by contacting the HONE team through the official Discord linked on this site. Some information may be retained where required for legitimate legal or accounting purposes.
Security and minors
We use access controls and reasonable safeguards, but no online system can guarantee complete security. If you are under the age of majority where you live, have a parent or guardian review the service and these policies before applying or purchasing.
Changes and contact
We may update this policy as the service changes. The effective date above shows the current version. Privacy questions can be sent to the HONE team through the official Discord linked in this site’s footer.